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Returns Guidance

Clear guidance for fulfilment issues, damaged goods, and eligible returns

Because some product categories are restricted, not every item can be returned after delivery or collection. This page explains what to do when something goes wrong.

Important

If your order is incorrect or damaged, contact support as soon as possible with your order number and photos so the team can assess the issue quickly.

Usually eligible for review

  • Unused accessories and non-consumable goods in original condition
  • Incorrect items supplied in your order
  • Goods arriving materially damaged or defective

Usually restricted after receipt

  • Consumable wellness goods once delivered or collected
  • Products opened after receipt unless defective on arrival
  • Items affected by hygiene, safety, or compliance restrictions

Step 1

Keep the order, packaging, and all contents together where possible.

Step 2

Collect photos and your order number before contacting the support team.

Step 3

Message support through WhatsApp or email for assessment and next steps.

Need help with a specific order?

Use the contact page or support request page and include your order number, store, issue summary, and supporting photos where possible.

Contact supportSubmit a request