Delivery And Fulfilment
Fast local delivery built around store stock, route eligibility, and clean fulfilment.
Delivery is designed to feel like part of the storefront, not a disconnected add-on. Your selected store, live stock, and location all shape the final delivery options you see at checkout.
Delivery note
Not every order will qualify for delivery. If the selected store cannot fulfill the route, the system may limit you to collection or ask you to choose a different location.
Minimum order
R150
Excluding delivery charges
Coverage radius
15km
Calculated from the selected store
Ordering window
9am - 9pm
South African Standard Time
Store assignment
Check your location and match to the nearest store
Use your current location to find the closest 1UP Health & Wellness store. If you are within the active delivery radius, we will assign that store for your shopping route. If you are out of range of all stores, we will point you to WhatsApp support for manual help.
Location guidance
We only use your browser location to estimate the nearest store and delivery eligibility.
Online delivery is currently limited to addresses within 15km of an eligible store.
If you are outside that radius, support can still help with store guidance or collection options.
How delivery works
From cart to doorstep
Build your order
Browse the storefront, pick your products, and head to checkout when your cart is ready.
We check your route
At checkout we confirm the selected store, delivery radius, stock availability, and whether the order meets the minimum threshold.
Store prepares the order
Once accepted, the store processes your order and gets it ready for dispatch using available stock from that location.
Dispatch and support
You receive updates, driver information where applicable, and can use support channels if anything needs attention.
Important rules
Before you place a delivery order
- Delivery depends on your selected store, your address, and live inventory at that location.
- Orders outside the active delivery radius may still be available for collection instead of delivery.
- Please make sure your phone number and delivery details are correct before placing the order.
- ID or age-related checks may still be required when handing over an order.