Frequently Asked Questions
Quick answers for shopping, delivery, store routing, and support
Use the FAQ as a fast guide to how the storefront works today, especially around delivery eligibility, store-aware stock, support routes, and general operating guidance.
Quick facts
Delivery is store-aware and radius-based.
Store selection changes stock and fulfilment context.
WhatsApp is the fastest route for urgent help.
Browse by category or search for a specific question.
Popular topics
Most customers ask about
- Delivery radius and store assignment
- Minimum order value for delivery
- Returns guidance and restricted products
- How store selection affects stock
- Where to get faster support
Helpful routes
Contact support
Get help with delivery, account issues, products, or order follow-up.
WhatsApp support
Best for urgent questions and delivery-related assistance.
Returns guidance
Review restricted goods, support steps, and order issue handling.
Compliance page
Read how storefront information, age guidance, and transparency are framed.
Still need help?
If your question is tied to a specific order, delivery route, store, or product issue, support will be able to help faster than the FAQ alone.